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AUSSIE TREE SOLUTIONS

Service Delivery Terms

TERMS OF SERVICE

 

Thank you for choosing Aussie Tree Solutions.

Your agreement to engage Aussie Tree Solutions communicates your agreement to be bound by these terms and conditions (Terms), which constitute a contract between DS & SA Young Pty Ltd trading as Aussie Tree Solutions A.B.N.69 077 075 695 (us, we or Aussie Tree Solutions) and you, the customer (you or the Customer).

We may, from time to time, vary these Terms and will provide notification via our Website. All amendments will be effective immediately upon a notification being displayed on our Website.

Definitions

  1. The following defined terms are used in these Terms:
    1. Fee means the fee that is displayed in any Quote that we provide you with;
    2. Invoice Date means the date stated on any tax invoice that we provide you with;
    3. Quote means any obligation-free quotation that we provide you with in respect to our services;
    4. Site means the location of the Work to be carried out;
    5. Website means our website displayed at aussietreesolutions.com.au; and
    6. Work means work that Aussie Tree Solutions is required to carry out for you, at the Site, and as specified in a Quote.

Scope of work and quotations

  1. All work to be undertaken will be discussed and agreed to with you, prior to the commencement of it.
  2. We will provide you with a Quote for our services after visiting the Site and assessing your requirements.
  3. Any Quote that we provide you with, in person or otherwise, is valid for three (3) months. If any Quote expires, then we may re-quote for the work required, which may involve us re-visiting the Site.
  4. Any service provided by Aussie Tree Solutions to the Customer, in excess of that specified in any Quote, shall be subject to further charge and performed as soon as reasonably practicable.
  5. If the Customer requires any work to be carried out that is beyond the scope of the quoted Work, then Aussie Tree Solutions personnel shall write the changes on the original Quote, along with the further charge, and the Customer must express their acceptance by signing the original Quote.

Acceptance of Quote

  1. You agree and acknowledge that your acceptance of a Quote and these Terms may be expressed in the following ways:
    1. via telephone;
    2. via email; or
    3. via your signature on a Quote, while our personnel are at the Site.

 

Fee and payment

  1. By accepting these Terms, you agree to pay the Fee to us.
  2. Aussie Tree Solutions does not accept gifts, or any other item of value, as payment for the Work.
  3. We will issue you with our tax invoice once the work has been completed (the Invoice Date).
  4. Unless a payment plan has been agreed to with Aussie Tree Solutions at the time of you accepting our quotation, you must pay our tax invoice in full, on receipt of invoice.
  5. You may pay our Fee via cash, cheque, credit card (Visa and Mastercard only), and electronic funds transfer (EFTPOS) or direct transfer.
  6. Our Fee is in Australian Dollars and includes Goods and Services Tax (GST).
  7. You agree and acknowledge that you will be responsible for any debt recovery or legal fees and expenses that we may incur, as a consequence of recovering any outstanding amounts that you owe to us, in respect to the work.

Cancellations

  1. If the Customer wishes to cancel a scheduled service, they must provide Aussie Tree Solutions with at least 24 hours’ notice before the agreed service date. Cancellations made within this period will not incur any cancellation fees.
  2. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee or 10% of the quoted price.

Force Majeure

  1. Aussie Tree Solutions will not be liable for any failure to complete the Work, or any delays due to circumstances beyond its reasonable control, including but not limited to extreme weather conditions, accidents, or emergencies. In such cases, no refunds will be issued, but the service may be rescheduled.

Access to the Site

  1. You must provide Aussie Tree Solutions personnel with safe access to the Site during ​our​ normal working hours and storage space for materials.
  2. The Customer must provide Aussie Tree Solutions personnel with access to water and electricity, if needed, at no charge to ​us​.
  3. Aussie Tree Solutions reserves the right to refuse or cancel services if the Site is deemed unsafe, access is not provided, or for any other reason that may reasonably prevent us from carrying out the Work in a safe and professional manner.

Property Damages

  1. The Customer acknowledges that Aussie Tree Solutions personnel may temporarily move and/or photograph external items, above ground, to minimise or reduce the likelihood of damages and/or to provide evidence of current condition of item before works commence.
  2. The Customer is encouraged to contact Aussie Tree Solutions immediately if external above ground damages are discovered after work is completed and Aussie Tree Solutions personnel have left the Site. If the Customer or neighbour of Customer contacts Aussie Tree Solutions after 1 month of personnel having left site, we reserve the right to refuse to compensate for any apparent damages.

 

No responsibility

  1. The Customer agrees and acknowledges that:
    1. the Customer is responsible for accurately identifying and marking the position of underground services prior to the commencement of the Work;
    2. although Aussie Tree Solutions will take care, we shall not be liable for any damage caused to underground services and hereby waives any claims, costs, or legal actions in respect of such damage; and
    3. the Customer will bear all costs related to the repair or rectification of any damage to underground services that are unmarked or inaccurately marked.

Insurance

  1. Aussie Tree Solutions holds and maintains public liability and workers compensation insurances. All vehicles, plant and equipment are also insured. Insurance documents are available on request.

Photographs of Work

  1. You agree and acknowledge that Aussie Tree Solutions may take photographs during the assessment of the Work that is required and while the Work is being carried out.
  2. The photographs referred to above may be kept as a record of the Work, the Work being completed, used to promote the Aussie Tree Solutions business (including on the Website or on social media), or for any other reasonable business-related purpose.

Privacy

  1. All personal information that we collect about you will be handled, treated and stored in accordance with our Privacy Policy, which you agree to by agreeing to these Terms.

Feedback

  1. We are always looking to improve our services. Please email us if you would like to provide feedback regarding our services or the Work. Any grievances will be taken seriously and will be addressed in a timely and thoughtful manner.

General

  1. These Terms contain the whole agreement in respect of the subject matter of the agreement between Aussie Tree Solutions and you.
  2. You confirm that you have not entered into these Terms on the basis of any representation that is not expressly incorporated into these Terms.
  3. If any dispute arising from these Terms or the Work carried out, both parties agree to attempt to resolve the issue in good faith through direct communication. If the dispute cannot be resolved within 30 days, either party may seek resolution through mediation, arbitration, or legal proceedings, as applicable
  4. If any provision of these Terms are prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision will, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and will not in any way affect any other circumstances of or the validity or enforcement of these Terms.
  5. These Terms take effect, are governed by, and will be construed in accordance with the laws from time to time in force in Queensland.

By accepting the quotation provided by Aussie Tree Solutions, the Customer accepts these terms and conditions and all aspects of the agreed contract that make up these Terms.

 

Service Delivery Terms last updated 3 February 2025

 

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